Frequently Asked Questions

General:

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How can I contact Customer Support?

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How can I contact Kohei-san for business inquiries?

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Would it be possible to book group lessons directly from Kohei-san?

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Account & Login Issues:

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I logged out of my Account and don’t know how to log in. What should i do?

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I cannot log in with my Google Account, why?

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I cannot log in to my Account, what can I do?

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Course Access & Subscription:

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I do not see the Bonus Material from my Subscription, where do I find it?

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I cannot see my purchased Course in the Japanese Kohei Dashboard - what is going on?

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Can you explain the whole Process of buying and enrolling in courses?

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I do not see the Bonus Material from my Subscription, where do I find it?

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